UNOBank Inc. will use BUSINESSNEXT solutions to power UNO Digital Bank’s customer relationship management (CRM) systems. The artificial intelligence (AI) solutions will equip the Bank’s relationship managers with timely insights to quickly authorize transactions, resolve issues, and delight customers; as a result, customers will experience a concierge-like, smooth, fast, and secure onboarding process.
Manish Bhai, CEO of UNObank Inc. explains the decision: “We promised customers that we will be innovation-led. BUSINESSNEXT’s solutions help elevate the customer experience with a very fast account setup, and a list of pre-approved products.”
He added, “We also promised our stakeholders that we will be growth-focused. The BUSINESSNEXT solutions deliver a holistic, intelligent view of the customer that supports and enables our relationship managers to make quick decisions to upsell, cross sell, and lock in customers.”
“Our solutions help to eliminate the barriers that can arise between humans and digital channels, and enable omni-channel customer interactions from a single, unified platform,” says Sushil Tyagi, Executive Director, BUSINESSNEXT. “This will enable UNO Digital Bank to operate with operational excellence and deliver experiences that are personalized, relevant and timely based on complete understanding of customers.”
UNObank Inc. chose the CRMNEXT and COLLECTIONSNEXT solutions to deliver end-to-end sales automation.