in

Infobip launches Viber Business Calls

Infobip to offer voice call functionality through Rakuten Viber for Business app 

Global cloud communications platform Infobip, has joined efforts with Rakuten Viber, a world leader in messaging platforms, to launch Viber Business Calls, a new communication channel that enables free personal user-to-business calls through an intuitive user experience. With the advent of voice calls within the Rakuten Viber app, businesses can solve advanced queries faster, and more effectively. Viber users can conveniently connect with their desired brands through their Rakuten Viber App. The new solution brings global brand accessibility with free calls from anywhere in the world.

Viber Business Calls bypasses the lengthy process of setting up local numbers in every country where users are located. Organizations already using Rakuten Viber, including Viber Business Messages, can seamlessly integrate the ‘tap-to-call’ functionality into their existing setup, ensuring that the prominent call icon is displayed on their Viber Business Info Page. With just a couple of clicks, Rakuten Viber users can search, discover, and connect with organizations via free voice calls, facilitating personalized and efficient customer interactions with minimal effort. Additionally, users can initiate calls directly from chats with brands, making it easier to reach these companies on the go, ask for further information after service notifications, and more – enhancing their overall customer experience.

Viber is a powerful communication tool for promotional, transactional and conversational messages that 8,500 businesses already use to connect with their customers regardless of where they are in the world, or in their purchasing journey. Real-time conversations between customers and agents are currently available via text messaging, enhanced by rich media including images, files, videos, and useful interactive buttons. With Viber Business Calls, customers can easily switch from typed-based chat, on Viber Business Messages, to voice calls when escalation is required, or in case of more sophisticated queries. Viber Business Calls enriches customer services and improves overall retention with accessible, audible calls directly through the app.

Adrian Benić, Chief Product Officer at Infobip, said: “We’re proud to offer voice calls in the Rakuten Viber app as a new channel alongside numerous other CPaaS applications and digital channels. By enriching the existing channels with this latest offering with Rakuten Viber, customers have access to the most diverse communications line-up available for conversational interaction. Offering this personalized approach to end-user resolutions not only improves customer satisfaction, but also results in faster resolutions, enabling brands to address more customers in a shorter amount of time.”

Cristina Constandache, Chief Revenue Officer at Rakuten Viber said: “As the first on the market to offer such a product, our goal is clear: to provide a seamless communication experience between brands and users within the Rakuten Viber app. Viber Business Calls offer users the freedom to choose their preferred method of communication with a brand, whether through calling or messaging, and improve the global accessibility of brands. Together with Infobip, we let more brands effectively address customer queries in a convenient place and enhance the customer experience

Written by dotdailydose

Comments

Leave a Reply
  1. Aw, this was a really nice post. Taking the time and actual effort toproduce a great article… but what can I say… I put things off a whole lot and neverseem to get nearly anything done.

  2. My brother recommended I might like this web site. He was totally right. This post truly made my day. You can not consider simply how a lot time I had spent for this info! Thank you!

  3. This design is steller! You certainly know how to keep a reader entertained. Between your wit and your videos, I was almost moved to start my own blog (well, almost…HaHa!) Wonderful job. I really enjoyed what you had to say, and more than that, how you presented it. Too cool!

  4. I’d have to examine with you here. Which is not something I normally do! I get pleasure from studying a publish that will make people think. Additionally, thanks for allowing me to comment!

  5. Wow! This could be one particular of the most beneficial blogs We have ever arrive across on this subject. Actually Excellent. I am also an expert in this topic therefore I can understand your hard work.

  6. Thank you, I’ve recently been looking for info approximately this subject for ages and yours is the greatest I’ve discovered so far. However, what about the conclusion? Are you sure in regards to the source?

  7. hey there and thank you for your information – I have certainly picked up something new from right here. I did on the other hand experience a few technical issues the use of this website, as I skilled to reload the site many instances prior to I could get it to load properly. I have been pondering in case your web hosting is OK? No longer that I’m complaining, but sluggish loading instances times will sometimes impact your placement in google and can damage your high-quality rating if advertising and ***********|advertising|advertising|advertising and *********** with Adwords. Anyway I’m adding this RSS to my email and can glance out for a lot more of your respective intriguing content. Make sure you replace this again very soon..

  8. When I originally commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get several emails with the same comment. Is there any way you can remove people from that service? Thanks a lot!

  9. I’ve stumbled upon your blog in the past, but I’ve never left a comment. Finally, I thought to myself, “I should post a comment.” So here is my comment! Keep up the good work! I enjoy your blog and would hate to see them end.

  10. Pretty section of content. I just stumbled upon your blog and in accession capital to assert that I get actually enjoyed account your blog posts.Anyway I’ll be subscribing to your augment and even I achievement you access consistently quickly.

  11. When I originally commented I clicked the “Notify me when new comments are added” checkbox and now eachtime a comment is added I get three e-mails with the same comment.Is there any way you can remove me from that service?Thanks!

  12. Howdy! This is my first visit to your blog!We are a collection of volunteers and starting a new project in a community in the same niche.Your blog provided us valuable information to work on. You have donea wonderful job!

  13. Glad I enjoyed the read! If you’re a fan of jackpot thrills, SG8 offers an exciting experience with JILI games. With a wide range of thrilling options, you’ll find plenty of chances to win big.

    Want to know more? Check out our article for an in-depth look at SG8 C and discover what makes JILI games a top choice for enthusiasts!

  14. bulk msg | Ratsms
    Communicating with your audience is easy with our bulk msg platform. Bulk-SMS.Services helps businesses send instant notifications, offers, and updates in just a few clicks. Our user-friendly dashboard and secure gateway ensure fast and reliable message delivery. Whether you’re in retail, education, or service-based industries, bulk messaging is the smartest way to connect with customers. Create templates, upload contacts, and launch campaigns with no technical skills required. Track real-time reports and manage responses effortlessly. We combine speed, quality, and affordability—making Bulk-SMS.Services your trusted partner for powerful bulk messaging at scale.
    http://bulk-sms.services/

  15. GB Pro APK adalah versi modifikasi WhatsApp yang menawarkan fitur privasi tambahan dan kustomisasi lanjutan. Situs ini menyediakan unduhan cepat, pembaruan rutin, serta panduan instalasi yang mudah dipahami, cocok bagi pengguna yang ingin pengalaman WhatsApp yang lebih fleksibel dan aman:https://gbproapk.download/id/

Leave a Reply

Your email address will not be published. Required fields are marked *

Loading…

0

NVIDIA Revolutionizes Vietnam’s iCafe Scene with RTX platform and Exciting Esports Initiatives

Australia’s ‘Magic Men’ Heat Up Manila in Spellbinding Two-Day Spectacle