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Globe highly encourages its customers to #DoItRight by being meticulous and practicing vigilance in purchasing Globe At Home modems amid reports of unauthorized resellers passing off modems as DITO modems.
The modems involved are the Tozed S10G models with two antennas. Globe currently is the only authorized distributor of these Tozed S10G modems in the Philippines.
How can you tell if these modems are legitimate and authorized by Globe?
Legit and authorized Globe At Home modems contains the (1) basic guidelines and (2) Globe seal at the back of the modem.
- There is the Globe At Home Prepaid WiFi logo located in front of the modem;
- There is a Globe sticker located at the back of the unit, particularly at the upper portion showing the basic guides
- The Globe seal is located at the middle of the back of the modem.
Globe reminds its customers that purchasing tampered modems will void the original warranty that comes with the unit. Customers are advised to buy only from legitimate Globe Stores nationwide. For online, there are Globe official Shopee and Lazada stores and its authorized dealers to ensure the devices’ quality and service guarantees.
Globe encourages its customers to report suspicious activities surrounding Globe At Home’s modems and escalate these accordingly to the appropriate authorities:
- Department of Trade and Industry—Consumer Protection Group with the email address [email protected] or text 09178343330.
Customers may also report via https://www.globe.com.ph/report-tampered-modem.html.
