ChewsDay Saturdate

Through THIN and THICK: Shakey’s 45-year strong in the Philippines

The restaurant industry worldwide is currently facing the worst crisis ever. Never in history have people seen businesses being disrupted in a way that can make many brands irrelevant and at risk of permanent closure. Yet amid this very volatile time, a few brands still endure.

Shakey’s Pizza celebrates its 45th year of continued operation in the Philippines and is now a strong leader in the family casual dining restaurant category in the country. This is a milestone for the brand known for its Thin-Crust Pizzas and Chicken ‘N’ Mojos, but the way to the top has not been easy.

Before going back to being a family-friendly brand that it is today, Shakey’s underwent several changes that had caused some worries for the brand. At one time, it was known as a beer joint, a place where people enjoyed live band music as they have some beer and pizzas. Even popular rock bands of that time could be found playing in different Shakey’s branches. When the popularity of this business model faded, the brand switched to being a quick-service restaurant and tried to compete with the bigger fast-food brands in the market.

Adapting to a quick-service model became a failure because the core of Shakey’s are high-quality, made-to-order products that are best shared with family and friends. The brand could not provide these products at the same quality in one or two minutes and at low prices. The food quality, service and store ambiance of Shakey’s deteriorated as well, and many guests started to abandon the brand. By the early 2000s, the brand was financially in trouble and the future for Shakey’s became bleak.

In 2003, the Shakey’s board saw the need for a major reorganization and to undergo a serious change management process to survive and redeem its once lofty image to the market. A new executive team was put in place with the current President and CEO Vicente Gregorio as head of the company. The idea to revitalize the Shakey’s brand by bringing it back to its core DNA came from Mr. Gregorio.

The brand position of “Fun, Family, Pizza” was introduced and it became Shakey’s focus. Being a product of the Shakey’s brand, Mr. Gregorio saw this as a logical strategy. His career at Shakey’s started in the mid-80s when he worked as a crew. During this time, the brand was number one. Mr. Gregorio brought with him a strong understanding of the brand and what made it tick for its chosen market. He also brought back with him 12 years of rich experience after leading other local and foreign restaurant brands.

Mr. Gregorio also introduced the Shakey’s Wow Culture, which emphasizes the need to always be better than before, better than others, and better than expected. He made it clear that the new Shakey’s Mission was to “WOW the Guests.” Under the new Shakey’s Executive and Management team. the need to be truly guest-centric was considered very crucial.

Because of the changes since 2003, Shakey’s and the company has delivered 16 consecutive years of double-digit growth in sales and profits. This is a feat that has never been done by any brand in the country before. Now, after 45 years, Shakey’s has remained to be a brand that is well-loved and trusted.

A change in majority ownership in April 2016 and the subsequent IPO in December 2016 has allowed Shakey’s and the company to have access to bigger and better resources, further improving the brand’s position to sustain business growth and relevance.

The year 2020 has started with a bang for Shakey’s. In the first two months, the company was on track to achieve its 17th consecutive year of high growth until this Covid-19 struck. Despite the crisis and the tough ECQ conditions, Shakey’s has managed to adjust quickly and adopt the necessary changes.

To date, almost all of Shakey’s stores have reopened and have performed relatively well compared with others. It is proof that the Shakey’s brand is truly resilient and it remains relevant to its guests even in a time of crisis.

Shakey’s recognizes that the path to full recovery will be slow. But the company remains confident and ready to take advantage of any opportunities that will come. The game plan is to bring back the brand to its familiar growth mode as soon as possible.

Since partial dine-in has been allowed. Shakey’s is excited to welcome its guests back and reintroduce them to the wowing restaurant experience that they were most fond of. A lot of changes are implemented to ensure the safety of the guests and staff. Health and Safety has always been a commitment of the brand, and now, it has put an even higher standard of safety protocols to make sure that the guests will know, feel and see that everything is safe in Shakey’s.

And as a way of thanking its very loyal guests, Shakey’s is celebrating its 45th anniversary with 45% off on Solo and Buddy Pack orders of Chicken ‘N’ Mojos when guests present a valid SuperCard. This is available until June 30, 2020 for Dine-in, Carry-out and Delivery.

Strong as ever, after 45 years of business in the Philippines, Shakey’s has proven that through earthquakes, coup d’états, typhoons, volcano eruptions, economic crisis and other adversities— through thin and thick, the brand has got what it takes to survive and grow. This can be attributed to our very supportive shareholders, very dedicated and capable employees, franchise partners, valued suppliers, and of course, our very important guests.

###

Comments

comments

24 thoughts on “Through THIN and THICK: Shakey’s 45-year strong in the Philippines
  1. The following time I read a blog, I hope that it doesn’t disappoint me as long as this. I mean, I understand it was my option to check out, however I actually assumed youd have something intriguing to claim. All I hear is a number of grumbling concerning something that you could fix if you werent also active trying to find interest.

  2. GÜÇLÜ NEODYUM MIKNATISLAR Mıknatıslara gün içerisindeki yapmış olduğumuz birçok alanda
    ihtiyaç duymaktayız. Mıknatıslar hayatımıza bir sürü artılar katmaktadır.
    Şahsımıza ait hobi amaçlı yaptığımız ürünlerde, sağlık problemlerimizde kullanmış olduğumuz aletlerimizde ve bunun gibi birçok alanda mıknatıslara ihtiyaç duymaktayız.
    Neodyum mıknatıslar diğer mıknatıslara oranla
    bu ihtiyaçlarımızın her birini diğer ürünlere göre bizlere hem estetik
    açıdan hem yüksek çekim gücü açısından kullanmış
    olduğumuz alanlarda bizlerin daha fazla verim almamızı sağlamaktadır.

  3. An outstanding share! I’ve just forwarded this onto a friend who was doing a little research on this. And he actually bought me lunch simply because I found it for him… lol. So let me reword this…. Thank YOU for the meal!! But yeah, thanks for spending the time to talk about this issue here on your blog.

  4. I seriously love your site.. Great colors & theme. Did you develop this amazing site yourself? Please reply back as I챠m attempting to create my very own website and want to find out where you got this from or exactly what the theme is named. Thanks!

  5. Aw, this was an incredibly good post. Taking a few minutes and actual effort to make a really good article… but what can I say… I procrastinate a whole lot and don’t manage to get nearly anything done.|

  6. There are actually lots of particulars like that to take into consideration. That is a nice point to bring up. I offer the ideas above as basic inspiration but clearly there are questions like the one you deliver up where the most important factor shall be working in sincere good faith. I don?t know if best practices have emerged round issues like that, however I am certain that your job is clearly recognized as a good game. Both boys and girls feel the impression of just a moment’s pleasure, for the remainder of their lives.

Leave a Reply

Your email address will not be published. Required fields are marked *