Sundae Scoop

Integrated Operations Center to Drive further UnionBank’s Digital Journey

Union Bank of the Philippines (UnionBank) is set to full speed in its digital transformation with its Integrated Operations Center (IOC), a collaborative facility that houses the Security Operations Center and Business Intelligence Center of the bank. 
The IOC, the first-of-its-kind in the country, use the latest technologies such as artificial intelligence and deep learning, the IOC operates 24/7 and addresses issues on security, business operations as well as customer activation and engagement. It is designed to supervise overall operations of the bank, and translate this into maximized revenues and better customer experience.

Mr. Genaro Lapez, UnionBank Senior Advisor to the Pres & CEO likens the competition in the banking industry to a Formula 1 race whereby the F1 drivers need to have a system that allows close monitoring of the many critical components of the race car. Similarly, communication among UnionBank’s business drivers is key in order to provide significant and immediate information to the business units and in turn, get their feedback as well. This allows the team to be proactive and predictive to a certain extent.
Lapez also added that the IOC will supply the bank the business telemetry needed to win the race because it gives a holistic view of the operations.
“Also, with a well-coordinated and well-trained team, the business drivers will spend less time in the pit stop,” UnionBank Executive Vice President and Chief Information Officer Dennis Omila said.

For her part, UnionBank Head of IT Risk Management and Resiliency Charmaine Valmonte said the IOC stands as the “fabric” of UnionBank’s digital transformation initiative.

“It’s part of the fabric of our transformation. We need to keep an eye on everything – the system and processes as well as how our clients feel,” Valmonte told reporters during a media tour last Wednesday.
Launched last year, the IOC also develops security measures to counter cybersecurity threats.
“But it’s not just about security but about the holistic approach. That mission to have the driver moving and firing up that vehicle so that he can go further and win the race,” Valmonte said.

UnionBank saw a 57 percent-drop in its severity incidents to three in 2017 from seven a year ago. Apart from this, the bank also saw in 2017 increased uptime for branches and offsite ATMs to 99.23% and 96.38%, respectively, from 2016.



22 thoughts on “Integrated Operations Center to Drive further UnionBank’s Digital Journey
  1. I’m really impressed with your writing skills as well as with the layout on your blog.
    Is this a paid theme or did you modify it yourself?

    Either way keep up the nice quality writing, it is rare to
    see a nice blog like this one these days.

  2. You actually make it appear so easy with your presentation but I in finding this matter to be actually something which I believe I’d by no means understand. It seems too complicated and very large for me. I am having a look ahead in your next post, I will try to get the hang of it!

  3. But wanna input on few general things, The website design and style is perfect, the content is very great. “The stars are constantly shining, but often we do not see them until the dark hours.” by Earl Riney.

  4. Hello there, I discovered your website by the use of
    Google at the same time as looking for a similar matter, your site came up,
    it appears great. I have bookmarked it in my google bookmarks.

    Hi there, simply changed into aware of your weblog through Google, and
    located that it is really informative. I’m going to be careful for brussels.
    I’ll be grateful if you happen to continue this in future.
    Numerous other folks will likely be benefited out of your writing.

  5. I’ll immediately snatch your rss feed as I can’t to find your e-mail subscription link or e-newsletter service.
    Do you have any? Kindly permit me recognize so that I may just
    subscribe. Thanks.

  6. Oh my goodness! Impressive article dude! Many thanks, However I am encountering problems with your RSS.
    I don’t understand why I can’t join it. Is there anybody else getting the same RSS problems?

    Anyone who knows the answer can you kindly respond? Thanks!!

Leave a Reply

Your email address will not be published. Required fields are marked *