Customer Experience
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in Sundae ScoopNew research reveals paradigm shift in customer experience
New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for the way people and brands interact. Infobip analyzed more than 473 billion digital interactions on its platform in 2023 between businesses and consumers to identify the latest global business messaging trends. More
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Emirates invests over US$ 2 billion to take its on-board customer experience to new heights
Priding itself on a brand promise of ‘Fly Better’, Emirates is investing over US$ 2 billion to enhance its inflight customer experience, including a massive program to retrofit over 120 aircraft with the latest interiors, plus an array of other service improvements across all cabins starting in 2022. More
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in SaturdateGet connected in 24 hours: Globe At Home redefines customer experience with new GFiber online channel
In line with its goal to deliver wide and convenient access to connectivity, Globe At Home has launched a new online channel that will provide hassle-free, fast and easy application for those hoping to get Internet access in an instant. More
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in Sundae ScoopPLDT Enhances Customer Experience and Makes Customer Engagement More Seamless and Simpler
Kantar, the world’s leading data, insights and consulting company, announced on March 1, 2022 that PLDT Inc., the Philippines’ largest, most diversified and fully integrated telecommunications company, and Smart Communications, Inc. (Smart), PLDT’s wholly owned wireless subsidiary, have selected Medallia as the customer experience platform of choice, with Kantar supporting the implementation efforts across PLDT […] More
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Globe launches Shop & Pay
Globe continues to elevate customer experience while keeping them safe with its new store concept that combines traditional brick-and-mortar Globe Stores with a digital retail format. More
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in Sundae Scoop, TechdayUnionBank recognized as Best Bank for Customer Experience in Southeast Asia user
Union Bank of the Philippines (UnionBank) was recognized for providing its users seamless and superior customer experience. The distinct recognition includes Best Bank for Customer Experience in Southeast Asia 2021 by Global Brands Magazine and Excellence in Customer Experience in Banking Industry Philippines for Mobile Experience by Frost & Sullivan. More