Customer Experience
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in Sundae ScoopConverge looks to AI, power of data to drive product development, customer experience
Customer behavior has always been a ‘blackbox’ of sorts and this dilemma often leads to misguided decisions operationally for businesses; as a leading broadband and technology company, Converge is aiming to demystify customer wants and needs and is now taking the opportunity to do so with automation and cutting-edge AI tools. More
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in Sundae ScoopManulife Philippines Wins Outstanding Digital Customer Experience (CX) Award
Manulife Philippines, the local arm of the leading international financial services provider Manulife, won the Outstanding Digital CX – Life Insurance category at the Digital CX Awards. The ceremony was held on April 24 in Singapore. More
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in Sundae ScoopEpson Philippines Launches Customer Experience Site, Redefining How Businesses Explore Printing Innovation
Epson, the global technology leader in innovative printing and visual imaging solutions, successfully launched its Customer Experience Site on March 6, 2025, at Cubao, Quezon City. The one-day event offered businesses an exclusive opportunity to explore Epson’s cutting-edge printing technology, including the industry-leading SurePress digital label printer, in a hands-on, immersive environment. More
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Creating Unforgettable Customer Journeys: RLC Residences Aims to Enhance Customer Experiences with Salesforce
RLC Residences, the residential division of Robinsons Land, is proud to announce a partnership with Salesforce, the AI customer relationship management (CRM) platform and global technology company. This collaboration, supported by Appistoki, is a pivotal step in the brand’s digital transformation journey, focused on enhancing customer experience through innovative, data-driven solutions. More
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in Sundae ScoopSky to Utilize Converge Network to Upgrade Customer Experience
Sky Cable Corp. has entered into a commercial arrangement with leading Philippine fiber broadband provider Converge Information and Communications Technology Solutions, Inc. (PSE: CNVRG) that will enable Sky to upgrade its network and improve services to its subscribers. More
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in Sundae ScoopNew research reveals paradigm shift in customer experience
New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for the way people and brands interact. Infobip analyzed more than 473 billion digital interactions on its platform in 2023 between businesses and consumers to identify the latest global business messaging trends. More
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Emirates invests over US$ 2 billion to take its on-board customer experience to new heights
Priding itself on a brand promise of ‘Fly Better’, Emirates is investing over US$ 2 billion to enhance its inflight customer experience, including a massive program to retrofit over 120 aircraft with the latest interiors, plus an array of other service improvements across all cabins starting in 2022. More
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in SaturdateGet connected in 24 hours: Globe At Home redefines customer experience with new GFiber online channel
In line with its goal to deliver wide and convenient access to connectivity, Globe At Home has launched a new online channel that will provide hassle-free, fast and easy application for those hoping to get Internet access in an instant. More
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in Sundae ScoopPLDT Enhances Customer Experience and Makes Customer Engagement More Seamless and Simpler
Kantar, the world’s leading data, insights and consulting company, announced on March 1, 2022 that PLDT Inc., the Philippines’ largest, most diversified and fully integrated telecommunications company, and Smart Communications, Inc. (Smart), PLDT’s wholly owned wireless subsidiary, have selected Medallia as the customer experience platform of choice, with Kantar supporting the implementation efforts across PLDT […] More
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Globe launches Shop & Pay
Globe continues to elevate customer experience while keeping them safe with its new store concept that combines traditional brick-and-mortar Globe Stores with a digital retail format. More
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in Sundae Scoop, TechdayUnionBank recognized as Best Bank for Customer Experience in Southeast Asia user
Union Bank of the Philippines (UnionBank) was recognized for providing its users seamless and superior customer experience. The distinct recognition includes Best Bank for Customer Experience in Southeast Asia 2021 by Global Brands Magazine and Excellence in Customer Experience in Banking Industry Philippines for Mobile Experience by Frost & Sullivan. More